Refund & Cancellation Policy

At Analytics Foundation, we are committed to providing a transparent, reliable, and high-quality learning experience. Our Refund & Cancellation Policy outlines the terms and conditions governing program cancellations, refund eligibility, batch transfers, and refund processing.

Learners are advised to carefully review this policy before making any payment or completing their enrolment. By enrolling in any of our programs, you acknowledge that you have read, understood, and agreed to the terms outlined in this policy.

1. Applicability of the Policy

This policy applies to all programs purchased by individual learners (B2C) through the Analytics Foundation website, admission counsellors, authorised representatives, or official payment links.

Programs purchased by colleges, universities, corporate organisations, or other institutional partners shall be governed by the refund and cancellation terms specified in their respective agreements or purchase orders.

2. Refund Policy for Live and Instructor-Led Programs

2.1 Cancellation Before the Batch Start Date

• Learners who request cancellation at least 7 days before the scheduled batch start date will be eligible for a 100% refund of the program fee paid.
• Learners who request cancellation less than 7 days before the scheduled batch start date will receive a refund after the deduction of a registration fee of ₹2,000.

2.2 Cancellation After the Batch Start Date

Learners who request cancellation within the first 2 live sessions or 7 days from the batch commencement date, whichever is earlier, will be eligible for a refund after the following deductions:

• Registration fee of ₹2,000.
• 10% of the total program fee.

Once this eligibility period has expired, no refund will be applicable. However, eligible learners may request a batch transfer in accordance with the batch transfer policy.

2.3 Cancellation or Postponement by Analytics Foundation

If Analytics Foundation cancels a scheduled batch or postpones its commencement by more than 15 days, learners will have the option to:

• Receive a 100% refund of the program fee paid.
• Transfer to another available batch of the same program at no additional cost.

3. Refund Policy for Self-Paced and Recorded Courses

Learners enrolled in self-paced or recorded courses are eligible for a full refund only if both of the following conditions are satisfied:

• The refund request is submitted within 3 days of purchase.
• Less than 10% of the total course content has been accessed.

Once the specified refund period or content access limit has been exceeded, no refund will be applicable, as the digital learning materials have been made available to the learner.

4. Non-Refundable Fees and Circumstances

Refunds will not be applicable in the following circumstances, subject to applicable law:

• Third-party certification examination fees or vouchers, including Microsoft, AWS, Google, Databricks, and other certification providers, once the voucher has been issued in the learner’s name.
• Payment gateway charges, bank charges, or currency conversion fees levied by third-party service providers.
• Program fees after a course completion certificate has been issued.
• Workshops, webinars, and short-term bootcamps with a duration of 3 days or less, once the session or program has commenced.
• Learners whose enrolment has been terminated due to a violation of the Analytics Foundation Code of Conduct or applicable Terms and Conditions.

5. Batch Transfer and Deferral Policy

Analytics Foundation understands that learners may experience circumstances that affect their ability to attend a scheduled program. Accordingly, we offer the following batch transfer options:

• Learners may request one complimentary batch transfer to a subsequent batch of the same program commencing within 6 months of the original batch start date.
• A second batch transfer may be permitted upon payment of a transfer fee of ₹1,500, subject to seat availability.
• Learners transferring to a higher-priced program must pay the applicable difference in program fees.
• Learners transferring to a lower-priced program will not receive a monetary refund of the difference. However, the remaining amount may be utilised as credit towards another eligible Analytics Foundation program within 12 months.

All batch transfer requests are subject to program availability and confirmation by Analytics Foundation.

6. EMI, No-Cost EMI and Education Loan Payments

Learners who have enrolled through an EMI facility, no-cost EMI arrangement, or education loan provided by a third-party financing partner shall be subject to the following conditions:

• Eligible refunds will be transferred to the respective financing or lending partner to reduce or settle the outstanding loan amount.
• Interest charges, processing fees, foreclosure charges, and other financing-related expenses levied by the lending partner are governed by the learner’s agreement with the respective lender.
• Analytics Foundation shall not be responsible for refunding charges imposed independently by third-party financing partners.
• Learners must notify both Analytics Foundation and the respective financing partner in writing when requesting cancellation.
• Cancellation of enrolment does not automatically terminate the learner’s financial obligations towards the lending partner.

7. Placement Assistance and Refund Eligibility

Analytics Foundation provides placement assistance through various career development services, including resume reviews, mock interviews, interview preparation, career guidance, and job referrals, as applicable to the enrolled program.

Placement assistance does not constitute a guarantee of employment, salary, interview opportunities, or job offers.

Failure to secure employment shall not independently qualify a learner for a refund.

However, where a learner has enrolled under a separate written job-guarantee agreement signed by Analytics Foundation, the refund eligibility and applicable conditions shall be governed by the terms of that agreement.

8. Refund Request Procedure

To initiate a refund or cancellation request, learners must follow the procedure outlined below:

1. Send an email to support@analyticsfoundation.in from the email address registered during enrolment.
2. Use the subject line: Refund Request – Program Name – Batch
3. Include the following information in the email:
   • Full name of the learner
   • Registered mobile number
   • Registered email address
   • Program name and batch details
   • Payment receipt or invoice number
   • Reason for cancellation
4. Analytics Foundation will acknowledge the refund request within 48 hours of receipt.
5. Refund eligibility and the applicable refund amount will be communicated within 5 working days.

Refund requests communicated solely through phone calls, WhatsApp messages, or admission counsellors will not be considered formal cancellation requests until they are submitted through the official support email address.

9. Refund Processing Timeline

Once the refund request has been reviewed and approved, the eligible refund amount will be processed within 7–10 working days.

Refunds will ordinarily be issued through the original payment method used during enrolment. For payments made through financing partners, the refund will be processed in accordance with Section 6 of this policy.

Additional processing time may be required by the respective bank, payment gateway, or financial institution before the refunded amount is reflected in the account.

10. Amendments to the Policy

Analytics Foundation reserves the right to update or modify this Refund & Cancellation Policy from time to time in accordance with operational requirements and applicable laws.

Any revised policy will be published on our official website. Refund eligibility for existing enrolments will be governed by the applicable terms accepted at the time of enrolment, subject to applicable legal requirements.

Nothing in this policy shall limit or exclude any statutory rights available to learners under applicable consumer protection laws.

11. Contact and Grievance Redressal

For any questions, concerns, refund requests, or complaints relating to this policy, learners may contact our support team using the following details:

Organisation: Analytics Foundation

Email: support@analyticsfoundation.in

Phone: +91 85959 18561

Business Hours: Monday to Saturday, 10:00 AM – 7:00 PM (IST)

Grievance Officer: [Grievance Officer Name]

Legal Entity Name: [Registered Legal Entity Name]

Registered Office: [Registered Office Address]

Analytics Foundation is committed to addressing learner concerns fairly, transparently, and within a reasonable timeframe.